Doctolib Powers AI with User Data

Since August 7, 2024, Doctolib has been requesting clients' consent to use their personal data for training its AI software. This optional approach supports the launch of two innovative projects. What are these innovative projects?

Doctolib Embraces AI: Utilizing User Data

The French medical appointment scheduling app, Doctolib, as reported by Le Figaro, is now harnessing personal user data.

The aim? To enhance their models through artificial intelligence (AI). Starting August 7, 2024, users will be notified that their information may be used to offer “solutions that better meet their needs and those of their practitioners”.

Diverse Data Collection

A mixture of data including teleconsultation durations, appointment histories, medical profiles, health notes, and voice recordings will be anonymously stored for three years and will not be sold.

“Protecting your data is our top priority,” Doctolib assures.

Goal: Improve Healthcare Access

Doctolib is developing two AI-driven initiatives to optimize its services. The first, set for October 2024, involves a digital consultation assistant that automatically populates a patient’s file.

The second, planned for 2025, aims to create an AI that can handle appointment scheduling via phone calls, providing an alternative to online booking.

User’s Right to Opt-Out

User consent is essential for data collection, and they have the option to withdraw consent anytime by navigating to the settings in their app or on the website under “my preferences,” then “service improvement,” and selecting either “I disable service improvement” or “I enable service improvement.”